Meetings and events
Charter of commitments
HOTELS BARRIERE BUSINESS SOLUTIONS CHARTER OF COMMITMENTS
A charter has been drawn up to document the expertise of the Hôtels Barrière Business Solutions business brand. Group Barrière’s events department is adding to the notion of quality and service for its guests by making four major commitments.
Since 2008, Hôtels Barrière Business Solutions has been demonstrating expertise in putting on corporate events. This new charter promotes the values which make Hôtels Barrière Business Solutions so successful while consolidating the brand’s commitment with its guests. For transparency, some items, such as reactivity and rapidity, are annually audited by an external firm. By committing to guests, Hôtels Barrière Business Solutions is striving to put a human face at the heart of its service. Before talking about a product, it is service that comes first; customised service, adapted to each guest. Confidentiality, another core issue, is a guarantee of trust. Hôtels Barrière Business Solutions undertakes to comply with a non-competition clause: when guests reserve a Barrière hotel, they will automatically be informed of other reservations at the hotel. And lastly, to ensure every event goes off without a hitch, Hôtels Barrière Business Solutions guarantees top-quality, hand-picked staff.
THE CHARTER
Commitment 1 – Reactivity & Rapidity
We respond rapidly to your requirements.
• Systematic return call from a Hôtels Barrière Business Solutions advisor, at a convenient time for you, in response to your initial request for information
• Information on room and hall availability within 24 hours
• Detailed quote within 48 hours by email
Commitment 2 – Follow-up & personalised service
Customised service, thought through with you and for you.
• A single sales contact up to contract signature
• An Event Manager entirely at your service during the event
• A satisfaction questionnaire available after the event, in the aim to constantly improve the quality of our services
Commitment 3 – Confidentiality & Transparency
You organise your events in complete trust.
• Identical Sales Terms & Conditions at all our hotels
• Transparent pricing policy between advertisers and event agencies
• Full confidentiality for all clients
• We keep you posted on your competitors’ requests during the same periods and at the same locations
Commitment 4 – Network & Quality
High quality partners meeting your requirements
• Transfer, audio-visual and technical equipment, restaurant areas... we guarantee high quality partners selected by us for you
• SNCF partnership: A single contact at your service for train journeys to La Baule, Dinard, Bordeaux, Strasbourg and Lille
