Clefs d'Or Concierges

A Clefs d’Or Concierge, or Chief Concierge, wears a golden crossed key badge on each lapel of his or her uniform. These keys symbolise and guarantee high quality service.

There are around 100 concierges, including over 30 Clefs d’Or concierges, at your service in all our hotels.

In detail

All our Clefs d'Or Concierges

Worn on the uniform’s lapels, the Golden Keys represent for guests a guarantee of the concierges’ professionalism, experience and desire to serve and respond to every request.

Clefs d'Or concierges endeavour to respond to any and every request from a guest, as long as the request is morally, legally and humanly possible. The list of services requested ranges from the simplest to the most extraordinary fantasies and every request is treated with the same persistence until the customer is fully satisfied.

Clefs d'Or concierges complete their tasks with determination and this may involve letters and messages, recommendations and reservations, travelling organisations, professional assignments and much more. A concierge knows a town like the back of his hand and can direct guests to restaurants, explain outings, evening shows, sports events, historical tourist tours and shopping districts, etc. They work hand in hand with the best addresses in town and providing excellent advice has become a question of pride.